Privacy Statement of Frans Veugen Bedrijfshygiëne BV
25 May 2018
Your privacy is of great concern to Frans Veugen Bedrijfshygiëne BV. This is why we conform to privacy legislation. Your personal information is safe with us and we handle it with appropriate care. In this privacy statement we are going to tell you what data we keep on you and what we do with this information.
If you have any questions, or if you want to know exactly what data we maintain, please contact Frans Veugen Bedrijfshygiëne BV.
During the processing of data we conform to the requirements of the applicable data protection legislation. This means we:
- clearly specify our purposes before we process personal data, by using this Privacy Statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first ask for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- respect your right to inspect, correct or delete your personal data held by us.
Frans Veugen Bedrijfshygiëne BV is the party responsible for all data processing. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.
Contact Form and Newsletter
You can use our contact form to ask questions or make any request. For this purpose, we use your email address, phone number and name and address details.We need this data in order to contact you. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.
We have a newsletter to inform those interested of our products and/or services. Each newsletter contains a link with which to unsubscribe from our newsletter. Your e-mail address may be automatically added to the list of subscribers. We store this information until you cancel your subscription.
Handling your order
We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company. For this purpose, we use your gender, payment details, phone number, invoice address, email address, name and address details and birth date.We need this data because of our agreement with you. We store this information for two years after your order has been completed and seven years thereafter (the legal retention period).
Other than the advertisements on the website, we can inform you about new products or services:
- by e-mail
You can object at all times against this promotional communication. Every e-mail contains a cancellation link.
Providing Data to Third Parties
Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).
We keep statistics on the use of our service.
We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.
We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We don’t allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-adresses.
We use the Lucky Orange service to track visitors on our website and to get reports about how visitors use the website. In this way we can track individual users in their use of the website. We collect no personal names or address data. The data is deleted automatically after 30 days.
We take security measures to reduce misuse of and unauthorised access to personal data.
Changes to this Privacy Statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and Modification of your Data
You have the following rights:
- Being informed on which personal data we have and what we are using it for;
- Inspection of the personal data that we keep from you;
- Having incorrect data corrected;
- Request to delete outdated personal data;
- Revoke your consent;
- Object to certain uses.
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.
If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens. We would appreciate it if you first contact us, so we can try to find a solution in an informal way.